Office Hours: Our business hours are Monday through Friday from 9 am to 5 pm.
Water Level: Due to insurance liabilities, we are not allowed to add water to your pool or spa, so please keep an eye on your water level and fill as needed. Proper water level should be maintained at mid-tile to ¾ of the tile line.
Annual Extra Chemical Fee: swimming pools only, not spas. Conditioner, non-chlorine shock, phosphate remover, and special non-metallic algae preventing powder (Krystal Klear) will be added as needed to keep your pool properly sanitized, sparkling clear, and algae free at all times. Sometimes you may still get algae and we will then a large algae treatment with these chemicals and extra chlorine. These chemicals are expensive and necessary to maintain pristine conditions in your pool. They are safe to swim in and work well with each other. This fee is on the April invoice every year and is $150.
Salt Systems: Salt cells have life spans of 3-5 years and range from $550 – $800 to replace. These cells need to be inspected and cleaned in an acidic solution for proper maintenance every 3 – 6 months. There is a $40 fee for this service. Every so often we have to add bag(s) of salt to your pool. They are not light and they have to be lugged from our supplier to our storage to our service tech’s trucks and then to your pool. This is why we charge a $25 fee per 40lb bag of salt. You can buy these bags yourself at Home Depot and we will add as needed free of charge as long as we see them by your equipment.
Annual Filter Service: This service is usually $140 and needs to be done once or twice a year depending on your area conditions. Occasionally, grids and other parts may need replacing. Tank o-rings also need to be replaced 2 or 3 years and usually cost around $40. If you want to clean your filter yourself, please let us know, so we don’t schedule one for you! We track your last service date in our system.
Vacation Policy: We take a week off for Easter, Thanksgiving, and Christmas. For bi-weekly accounts, your pool or spa will go 3 weeks between service visits. We usually take the week of or week after the holiday off, but please contact the office if you want to know exactly which week we’re taking off.
Holiday Policy: In the event of a holiday, we may service your pool or spa the day before or after the actual holiday. Please call the office with specific questions.
Rain Policy: In the event of rain, we will clean out baskets, check and balance chemicals, and come back on our next service visit to clean your pool or spa.
Billing: We bill customers at the beginning of the month and the payment is due by the last day of the same month. There will be a late fee of $5 or 1.5% of the total amount owed (whichever is greater) every month if payment is not received by the last day of the same month. We will have to cancel service if the service payment is overdue longer than 1 month. We also accept credit cards and bank transfers with ease now. You can click a link and pay your email invoice via credit card or a personal check every month.
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